I'll be in touch via email after you place your order so we can confirm size, medium, reference photo(s), and any other particulars. Custom pencil drawings will generally take from two to four weeks to complete from the time we confirm the details.
Please keep in mind that changes to the order must be requested before work on the image begins. A photo of the finished work can be provided before shipping if desired. Changes requested to finished drawings will be made at the artist's discretion and may necessitate an adjustment to the final price.
All copyrights on custom and other works are retained by Katie Koch and Katie may use images and reproductions of custom art work for display and/or promotion. All rights are reserved and purchase of the work does not transfer rights to the buyer unless specifically agreed upon.
returns / refunds
Full refunds of custom orders can be made only before work on the drawing has started. Should you decide to cancel a custom order in progress, you may be refunded partially at 50% or less of the purchase price depending on how much work has been completed. Finished custom orders cannot be returned or refunded due to their being customized to the purchaser.
All custom and original art will ship insured. Should an original work be damaged in transit, please let me know me as soon as possible to initiate the refund process.
To make a return or cancel an order, email Katie at email@example.com. Please contact me with any questions or concerns about your order and I'll do my best to make sure that you're happy with your purchase!